My Stena Line - Privacy policy, Contact information
Stena Line Limited ('Stena Line') respects your privacy. This Privacy Policy explains how any personal information you provide on our site is processed and used by us. This privacy policy is designed to protect you, by informing you on what personal information is collected, what we do with that information, with whom we share it, and the methods we use to collect it. Your use of the My Stena Line website is subject to your agreement with this policy.
Stena Line is committed to the principles of the 1998 Data Protection Act and any digital marketing efforts we undertake adhere strictly to these principles
Information we collect
By entering your details in the fields requested, you agree to Stena Line to provide you with the services you select e.g. if you enter competitions, complete a feedback form or register to request a brochure. From time to time we will also conduct customer surveys where we gather your feedback.
Why do we collect this data?
Your data is used in order for Stena Line to continuously improve our services to you and to ensure that you get the best out of our site.
The collection of personal information is limited and always voluntary. As a user you may opt-in to receive information from us, for which we require only basic personal information.
We do not collect further data without your permission and you are always able to update your personal details provided to us and also to unsubscribe so as not to receive any further information from us.
Targeted Content
The information you provide to us enables us to build up your profile, thus ensuring that upon each visit to the website or when an email featuring latest offers is delivered to you, that it is relevant.
Stena Line uses a web traffic reporting tool to collect and collate generic information on all our site traffic. This information is only ever represented in aggregate format.
If you have not opted-in to be contacted for marketing purposes, you will not receive promotional material from Stena Line.
Third Parties
Stena Line does not sell or pass on your personal details to third parties. You will not receive direct marketing from companies outside of Stena Line.
Stena Line uses a third party company to manage the collation, processing and storage of your personal data. The company is a leader in data processing and management and was carefully screened by Stena Line to ensure maximum protection of your privacy and the security of your personal details. The company uses your personal data in accordance with the instructions we provide to them.
Changing your personal details
Whenever you receive an email you will be able to link to your personal profile to update it.
Unsubscribing
If you would like us to stop sending you marketing communications, we offer simple ways for you to unsubscribe. When you receive an email from us, you will have the option to unsubscribe. You can also send an email to webmaster.uk@stenaline.co.uk or webmaster.ie@stenaline.co.uk with your unsubscribe request. Please provide us with your name, address and email address in order to facilitate your request.
If you tell us that you do not wish to receive further direct marketing, you will still receive communications confirming and servicing any bookings you make with us, and, if you are an Compass Points member, we will continue to keep you informed about your membership benefits and entitlements.
Data Protection Officer
Customer Care Department
Stena Line
The Ferry Terminal
Dun Laoghaire
Co Dublin
Contact Us
My Stena Line Team
Stena Line
The Ferry Terminal
Dun Laoghaire
Co Dublin